Convenience and proximity are key aspects for car buyers, as Carwow's head of research Sarah Blewett outlines some of the marketplace's latest findings.
Industry leaders at the BVRLA’s recent Fleets in Charge conference have called for action to increase demand in the “stagnating” new electric car retail market.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
Women will soon be majority of drivers and car buyers, expert suggests, so car dealers and OEMs need to improve their marketing to "trigger" a female shopper into buying.
Digitalisation and flexible monthly payments or usership plans could pave the way for further innovation in the field of vehicle finance
As dealers have fewer opportunities to sell used cars in volume due to the supply constraints and gaps on their forecourts, so the onus must be on sales staff to identify a customer’s pressing needs when they do appear ready to buy.
Volvo Car UK has followed its recent launch of direct-to-consumer online used car sales with the launch of Volvo Fleet and Business Online following a successful pilot scheme.
The role of the car dealership’s business manager is evolving – and digitalisation is playing its part in that change.
Has the online used car retail bubble burst or have the UK’s established car retailers’ disrupted disruptors like Cazoo and Carzam with their ability to evolve and adapt to cater for the digital car buyer?
AM-online examines the impact of technology and e-commerce on the traditional in-showroom process of providing point of sale motor finance
As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.
There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?
Automotive retailers were obliged to accelerate their omnichannel retail plans in response to the COVID-19 pandemic, but another by-product of this development has been the demise of the haggle.
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
As car retail sector experts predict that subscriptions could take over from PCPs as the most popular way to fund a private vehicle, AM compared Q4's offers to see how they compare.
Automotive Management (AM) Live served up a packed agenda of seminars and presentations in three theatres focussing on key aspects of the car retail business.
Honda UK managing director Jean-Marc Streng says the brand is exploring the possibilities of the agency franchised retail model as it draws to the end of “phase one” of its retail network restructure.
The electric vehicles (EV) revolution and new agency retail models are said to be placing up to 70% of existing dealership profit at risk in the next decade.
Dealer attitudes suggest a level of uncertainty about a 2022 car retail market increasingly defined by vehicle availability, the transition to electric vehicles (EV) and moves from manufacturers towards an agency franchise model.
Car dealership sites are set to undergo a major transformation over the next decade.
Vanarama founder and chief executive Andy Alderson tells AM the sponsor of football's National League expects fourfold growth in vehicle leasing with home delivery
Consumer uncertainty is the main hurdle to the car retail sector’s revival after showroom doors reopen on April 12, according to industry leaders.
Following the cinch platform's re-launch as an online car retail rival to the likes of Cazoo and carzam, AM Magazine's Tom Sharpe sat down with retail director, Jason Cranswick, to learn more about its new direction.
