Percentage of all service, maintenance and repair (SMR) jobs undertaken in franchised workshops, excluding tyres

epyx comment

This data shows the percentage of service, maintenance and repair jobs carried out through 1link Service Network in franchised workshops, excluding tyres.

It shows a long-term reduction in use of franchise dealers by fleets of around 10 percentage points. Before the pandemic, at the start of our dataset in 2020, 54% of jobs were channelled through these suppliers. This was followed by a period of fluctuation during the lockdown period, but usage had recovered to 50% by the middle of that year.

Since then, however, we have seen a steady decline, with January’s 46% being typical of the figures seen during the last 12 months.

Data that can be seen elsewhere in these 1link Index graphics for AM show how a range of workshop costs – both parts and labour – have risen in recent years in response to considerable upwards pressures, and it is probable that one reaction to this has been for fleets to make more use of non-franchise workshops in order to minimise these increases.

More epyx 1link data tools

Average price of parts | Average cost of a car service | Average labour rate in franchised and non-franchised workshops