Devonshire Motors is currently testing a new artificial intelligence (AI) powered tool to help assist team members and improve efficiency within the business.
The business has been working with AutoChat as a customer facing AI assistant for its website, but AutoChat Pro puts the technology into the hands of dealership staff, including customer contact centre employees, receptionists and sales staff.
Devonshire Motors is the first business in the UK to test AutoChat Pro, while other groups in the Netherlands, like Van Mossel are already working with the business to test the technology too.
The first version of the new AI powered system enables the dealership to upload documents like brochures, price lists, manuals and technical documents into organised “buckets”.
Instead of manually searching for information, staff can use the AI assistant to quickly retrieve the required details from these documents.
Login to continue reading
Or register with AM-online to keep up to date with the latest UK automotive retail industry news and insight.
The UK's leading event for motor retailers - Wednesday, November 13.
Automotive Management Live 2024 welcomes motor retail managers from across the UK to discover business improvements, to understand best practice and to network with fellow dealers and suppliers.
Topics this year will include agency business models, the brands now entering the UK new car market, used car stock management and more. It's free to attend, but you'll need to register.
Venue: NEC, Birmingham
REGISTER YOUR INTERESTAuthor:
Tom Seymour
Freelance writer
Freelance writer for AM, Tom Seymour has been a specialist B2B journalist covering the automotive sector for over 14 years. He started his freelance career in 2015 and currently writes for a variety of automotive, business and technology publications.
Login to comment
Comments
No comments have been made yet.