Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail dealerships tackling the challenges and finding new opportunities, asks Freeths legal expert Richard Coates.
An "exclusive use country retreat" is how luxury carmaker Bentley Motors is describing its new flagship customer experience centre for wealthy buyers of its supercars.
Convenience and proximity are key aspects for car buyers, as Carwow's head of research Sarah Blewett outlines some of the marketplace's latest findings.
AM's Spotlight on The Customer report explores what trends and habits dealers must understand to provide the right buying experience, how dealers can help private buyers overcome their barriers to EV purchase, and how tailored experiences and great value can keep used car buyers coming back.
Accurate battery health monitoring will have a huge impact on the resale value of used electric vehicles (EVs) but consensus around certification processes will be essential to build the public’s confidence.
Auto Trader is celebrating retailers who deliver exceptional customer service with the launch of its Highly Rated 2024 initiative.
It is the third consecutive year the AM Award for Online Consumer Experience (Independent) has gone to FOW Car Supermarket.
Experts share advice on how dealers can effectively manage customer reviews and complaints to preserve the bottom line and ensure repeat business for the future
Dealers who cultivate a deeper understanding of their EV customers stand to develop better, longer term relationships and ultimately, create more revenue opportunities.
Tom Seymour finds some of the methods and tools dealers’ sales teams should use to develop ICE owners’ curiosity about EVs.
Executives from Blackshaws, Peoples Group, Infomedia and Real World Analytics share best practice in customer experience and retention.
JudgeService has been chosen as the reviews and feedback provider to the RAC Dealer Network.
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
An AM Live session featuring Raj Lyons Chohan, chief executive of Affinity EV, and panellists Andrew Mouat, head of smart mobility at Scottish Power, Euan Cameron, marketing director for Peter Vardy, and Jacqui Barker, global OEM director for Keyloop, shared their insights on the challenges, opportunities and strategies for delivering an enhanced EV customer experience.
Suzuki has revealed the 21 winners from its UK dealer network that have achieved the highest level of customer trust throughout 2023.
Car dealers that are not enabling test-drive booking online are disappointing three-quarters of in-market car buyers.
The 2023 AM Awards judges selected AutoBuzz as the winner of Best New Product or Service due to its novel approach to solving an issue with post-order communication
Car dealer group Brayleys Cars won the AM Award for Best In Customer Service
With Stellantis and Mercedes-Benz starting EV charging firms, and Arnold Clark buying a charger installer, experts can't agree whether it's a good, profitable step for the automotive industry's establishment.
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
