A robust technological foundation is decisive for the auto industry’s digital transformation, yet its importance is often neglected in favour of customer experience. This oversight risks draining resources and eroding competitiveness, writes Mathias Heegaard, CEO of car subscription service :Dribe.
Non-prime motor finance specialist Advantage Finance has officially launched its enhanced customer portal MyAdvantage.
Warranty Solutions Group (WSG) is to partner with interest-free car payment solution provider Bumper to support motorists managing repair costs and extended warranties, while offering dealerships profitable upsell opportunities.
Independent garages benefited from £22.26 million in additional revenue between September and November, thanks to online servicing and MOT booking platform BookMyGarage.
Tech firm MAD Devs has launched a new digital aftersales department as part of its cloud-based iStoreDOCS document management system to streamline service and repair processes for dealerships.
Drivers are increasingly prioritising data security when selecting garages for servicing and repairs, according to the findings of a new survey from Digidentity.
Autofinity has enhanced its retail management platform through integration with Auto Trader Connect, allowing users to access its used car pricing rating without switching between applications.
A record number of customers opted to bypass queues, especially during peak times, with Tjekvik's digital check-in tools for service, repair, and MOT.
Dealers can now access more accurate repair pricing data thanks to a new data partnership between Stellantis and Digital INNK.
City Auction Group has strengthened its management team with the appointment of Ian Smith as a new group digital director.
JLR is set to overhauling its client interactions, both in-person and digitally, under the leadership of Costa Delis, its newly appointed UK customer experience director.
Car ownership remains crucial for young people, with the need for a vehicle increasing among 17-24-year-olds, Auto Trader's latest consumer analysis reveals.
Vehicles In Video has launched VIV Media, allowing dealers to create their own digital showroom.
Startline Motor Finance’s new business portal has slashed car finance payout times by nearly a third.
Solutions provider The Compliance Guys has launched a test drive app to streamline customer data collection and maximise customer purchasing.
ATG is teaming with Mad Devs to drive efficiencies for both dealers and car makers through cloud-based document and lead management system to improve deal stacking.
Executives from Blackshaws, Peoples Group, Infomedia and Real World Analytics share best practice in customer experience and retention.
Holden Group has appointed Richard Hollis as head of group used cars.
Swedish tech business Phyron has significantly upgraded its Artificial Intelligence (AI) powered video creation software to transform regular 2D photographs of cars into 3D images.
The Ancaster Group is stepping up its digital communications activity across all 14 of its sales sites with the introduction of AI-powered email alerts
