Self-service achieves rapid global growth for Tjekvik

A record number of customers opted to bypass queues by using Tjekvik's digital check-in tools for service, repair, and MOT.

Reporting half-year results, the business noted a surge in the adoption of digital self-service solutions at dealership aftersales departments and said it is now on track to exceed four million self-service transactions worldwide by the end of 2024.

Globally, Tjekvik technology facilitated nearly two million digital self-service interactions during the first half of 2024, translating to an additional 93,000 interactions per month.

In the UK, the Tjekvik Home Check-in service gained significant traction, with 55% of customers preferring to check in their vehicles from home. Of these, 26% continued their digital journey using Tjekvik's in-showroom check-in solutions.

Tjekvik said digital self-service technologies are increasingly effective in promoting value-added products and services, such as season-specific tyres, premium lubricants, air conditioning checks, and service plans.

It also found that many customers feel more comfortable reviewing and purchasing these items outside of the traditional service reception.

In the first half of 2024, customers using Tjekvik's technology purchased over 141,000 value-added items, generating more than £7 million in additional revenue - averaging nearly £1.1 million per month across all sites.

This marks a substantial year-on-year increase, with over 3,000 additional items sold monthly, contributing an extra £420,000 in monthly revenue compared to 2023. The rise in revenue is partially due to the average transaction value increasing from £35 to £50 compared to the first half of 2023.

Tjekvik's solution also generated 59,611 vehicle valuation requests, an increase of nearly 2,000 requests per month compared to last year, while an additional 980 service plan inquiries were generated, totalling 57,564 sold.

Christian Mark, CEO and co-founder of Tjekvik, said: "Our 2024 half-year results highlight the growing demand for digital self-service in automotive aftersales. Customers seek faster, more convenient, and more personalised experiences. By adopting our digital solutions, dealers can focus on delivering higher-quality customer service while increasing revenue through value-added sales."

Tjekvik's technologies, adopted by major dealer groups like Group 1, JCB, John Clark, Hartwell, and Vertu, allow customers to check in and out their vehicles at their convenience - either from home or at dealerships using tablets and touchscreen kiosks.