Nearly three-quarters (72%) of aftersales customers are open to being upsold additional products and services when checking in their vehicles for service, repair, or MOT
A record number of customers opted to bypass queues, especially during peak times, with Tjekvik's digital check-in tools for service, repair, and MOT.
Aftersales self-service in the UK grew by 93,000 interactions each month over the first six months of 2024, according to the latest figures from Tjekvik.
Demand for self-service aftersales solutions continues to rise with over 1.7 million customers choosing to check-in their vehicles digitally in 2023.
Inchcape will share the group's views on how self-service can help transform service operations as part of a special presentation at next week’s AM Live.
Many UK motorists would drop-off or collect their car keys outside a dealer’s normal opening hours, according to a new nationwide survey from in digital aftersales solutions expert Tjekvik,
Tjekvik has seen a 40% increase in the number of UK customers opting to check-in for their vehicle service over the first six months of 2023.
Christian Mark, chief executive and co-founder at Tjekvik, believes dealers should be extending their sales training to aftersales teams for enhanced revenue potential.
Vertu Motors is rolling out new digital self-service technology for new check-in and check-out solutions across its aftersales departments throughout its network.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
