Tjekvik has seen a 40% increase in the number of UK customers opting to check-in for their vehicle service over the first six months compared with the same period last year.

The business has recorded 750,000 digital check-ins and outs during H1, compared to 450,000 in H1 2022.

While some of this increase is driven by growing rates of dealer adoption, the number of customers who were offered and then selected a digital experience has continued to grow, currently standing at 55% for home check-in and 22% for kiosk check-in, up from last year’s figures of 30% and 20% respectively.

Tjekvik is working with dealer groups like Vertu Motors, Group 1 and Hartwell and the company said using digital check-ins has generated over £2.1 million over the same period in additional revenue through customers choosing value-added products through the self-serve technology.

Customers can check in and check out their vehicles, either at home using a mobile-optimised site, or at dealers via tablets and touchscreen kiosks.

Instead of waiting for service advisers to become available, Tjekvik says more customers have been using digital self-service to provide pre-service instructions, select added-value items, provide authorisation and drop-off their keys.

Hartwell Automotive Group, one of the leading Ford dealer groups in the UK, has seen 37,127 self-service interactions so far this year, while 9,005 customers of Mercedes-Benz of Stockport, Europe’s largest Mercedes dealer, have chosen to use digital check-in and check-out solutions over the more traditional physical touchpoints.

Dealers are using digital check-in to promote value-added products and services to customers, such as season-specific tyres, premium lubricants, air conditioning checks and service plans.

The business said Hartwell has earned an additional £47,865 and Mercedes-Benz of Stockport has raised £16,885 through the sale of additional value-added products and services.

Christian Mark, chief executive and co-founder at Tjekvik, said: “Just as in automotive retail, dealer aftersales continues to witness unprecedented change as customers demand increased speed, added convenience and a more personalised experience.

“Our half-year results demonstrate that more customers than ever are choosing digital self-service as a way of meeting these expectations, leaving service advisors free to support those who require additional assistance, and dealers able to raise additional revenue.”