Aftersales self-service growing by 93,000 interactions per month in H1

Aftersales self-service in the UK grew by 93,000 interactions each month over the first six months of 2024, according to the latest figures from Tjekvik.

The automotive self-service specialists recorded a total of 2 million interactions in the UK in the first half of the year.

Over half of UK customers (55%) chose to check in their vehicles from their own homes.

Significantly, 26% of these customers continued their digital journey using Tjekvik’s in-showroom check-in solutions.

Tjekvik is now on track to exceed four million self-service transactions globally by the end of 2024.

Dealer groups like Group 1, Vertu Motors, John Clark, Hartwell and JCB have adopted self-service capabilities throgh Tjekvik.

More than £7m in additional revnue from self-service upselling

In the first half of 2024, customers interacting with Tjekvik technology purchased over 141,000 value-added items, generating more than £7 million in additional revenue, averaging almost £1.1 million per month across all sites.

This represents a significant year-on-year increase, with over 3,000 more items sold per month, contributing an extra £420,000 in monthly revenue compared to 2023.

This revenue boost can be partially attributed to the average value of purchases increasing from £35 to £50 compared to H1 last year. 

The self-service data shows there were 59,611 part-exchange vehicle valuation requests, up by nearly 2,000 requests per month compared to the same period last year; while an additional 980 service plan enquiries were generated with 57,564 sold in total.

Christian Mark, chief executive and co-founder at Tjekvik, said: “Our 2024 half-year results underscore the increasing demand for digital self-service in automotive aftersales.

"Customers are looking for faster, more convenient, more personalised experiences.

"By choosing our digital solutions, dealers can focus on providing higher-quality customer service while driving additional revenue through value-added sales.”