Robin Luscombe wants low-pressure, long-term relationships with his customers and he’s happy to fill the gaps left by bigger dealer groups.
Glyn Hopkin MD Fraser Cohen says centralised management and beating customer expectations allowed the dealer group to keep standards and profits high as it grew
Acquiring two car supermarkets in 2017 made Sytner the UK’s biggest dealer group, but that was never the aim, says chief executive Darren Edwards
Norton Way Corporate Sales' focus on customers, cradle-to-grave fleet services and in-house expertise have delivered, says operations director Richard Siney.
Dieselgate, rising wages and even terrorists have hurt his business, believes MD Paul Tanner. 'Our model needs to change,' he says.
Shakeel Shah has worked night and day to build his business into a success. Now he plans to take it to the next level.
Trevor Finn is confident that his PLC’s growth lies in consumer-focused technology, a more flexible business model and used car sales.
Benjamin Grant, digital marketing manager at Donalds Group on ensuring digital return on investment and the enduring importance of face-to-face marketing.
Nick Beevis hit the ground running as general manager of Perrys Group’s multi-brand Aylesbury site and he’s not finished yet.
Recessions, whether real or threatened, can cause companies to adopt damaging behaviour. Peter Smyth's priority at Swansway this year is stability.
Jennings Motor Group’s HR manager, Julia Bradford, on how good HR needs a feel for all parts of a business and why she dreams of the Good Life
Vospers chairman Peter Vosper and his MD, Nick Vosper, believe scale, property and efficiency will push up margins, but carmakers must help.
Jason Cranswick, commercial director at Jardine Motors Group, says collaboration is the key to success, with emphasis on both customer and staff satisfaction.
Brayleys Cars MD Paul Brayley explains why he has changed his group’s financial reporting year, its recruitment processes and its management systems.
Despite planning to make some big changes to the business, new Sandicliffe MD Richard Hobbs managed a smooth transition from outgoing boss Reg Tutt.
Shaun Foweather believes his group’s training academy will help it to £1bn turnover by 2020, as well as provide a future managing director.
Motorvogue managing director Jon Pochin believes motor retail's entrepreneurial side is about to enjoy a resurgence.
MD Henry Whale woos wealthy customers with exclusive events, but says aftersales – whether McLaren or Mini – is the bedrock of his ‘family business’
An 80s music fan and lapsed tennis player, Mark Wilkie, TrustFord’s fleet and CV director, still gets a kick from working with customers.
Steve Hood on why TrustFord will focus on used cars, fleet and online sales.
Since it weathered the banking crisis of 2008, CEM Day's success has been closely tied to its finance, contract hire and leasing divisions.
Peter Vardy’s ambition is not to make money, but to be the best place to work and the best place to buy – it seems to be paying off.
Charles Hurst is a test-bed for many of Lookers' processes and procedures, not to mention delivering consistently good returns (and many of its chief execs).
Now Motor Retailing suffered a tough 2015, but is bouncing back, says managing director Jon Taylor.
Recruitment is one of the top priorities for the managing director as he aims to ‘mould’ his team to sell the ‘Steven Eagell way’.
