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“We have to adapt and change as a business. We need to add value. The franchised dealer needs to deliver exceptional service, above and beyond what an independent would probably deliver,” said Nick Vosper, the managing director of Vospers Motor House, the AM100 group founded by his grandfather and now chaired by his father, Peter Vosper.
The family-owned dealer group has heritage – it has been in business since 1946. Over the decades it has become a well recognised brand across Devon and Cornwall, where it operates 14 car and LCV dealerships, three rental depots and two accident repair centres. With 730 staff, it is among the 20 largest employers in the region, so the Vosper family understands that heritage needs careful management. As the motor retail industry faces rapid evolution in the next decade, motor retail will likely need new strategies and models, and the group has to be well positioned to thrive.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
Roger Rowlett - 04/12/2017 17:30
Sorry vospers its not up to the manufacturers to provide the ROS there are many dealer groups making 2% and more now however the key element that provides the holy grail in ROS is franchise mix.