When AM catches up with Pendragon chief executive Trevor Finn, the role of technology and innovation seems to be a recurring theme.
The last time we met at the group’s Annesley headquarters, Finn spoke about some of the scale benefits that software was providing, such as call management solutions that identified the customer before staff even answered the call, and remote access security systems which alerted staff at HQ and enabled them to immediately access CCTV cameras at any of its sites nationwide and alert police or security contractors if required.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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