Eight questions to... a dealer fleet boss

What are the main responsibilities of your role?

Wilkie: I am responsible for the strategy and delivery of corporate sales, compounding and logistics and the strategy for fleet aftersales. We sell about 45,000 vehicles annually, about 42% of TrustFord’s total volume. My main objective is to deliver volume and drive loyalty by consistently delivering the best possible service.

What are the most significant challenges ahead in your field of work?