Dealers are at risk of missing out on significant revenue and failing in their duty of care by losing track of customers, according to recent research by data quality experts ADS.
The Association of Fleet Professionals (AFP) has updated its Dealer Standard, originally introduced in 2022, to set a comprehensive industrywide benchmark for fleet vehicle deliveries.
Online platform Carwow has launched a new annual ‘Top Rated’ accreditation to recognise retailer partners who consistently deliver exceptional customer service and performance.
Automotive retail is a competitive industry, but it can benefit from collaboration to tackle some of the structural issues such as consumer trust and workplace inclusivity, argues Aimee Gethin, chief operating officer at Zuto.
The Independent Automotive Aftermarket Federation (IAAF) has launched a new training programme for motor factors in the UK
Holden Group has launched a new Care Hub that will provide customer care support across the company’s network seven of dealerships in the East of England.
Renault UK is enhancing its customer journey with a new customer enquiry portal, powered by Keyloop Leads.
Many UK motorists would drop-off or collect their car keys outside a dealer’s normal opening hours, according to a new nationwide survey from in digital aftersales solutions expert Tjekvik,
The Financial Conduct Authority (FCA) has found motor insurers need to improve how they treat vulnerable customers and handle claims, and end paying out low for write-offs
Breakdown service the AA has introduced a fleet of twelve electric vehicles (EVs) to its existing fleet, including three vans equipped with mobile charging capabilities to rescue EV drivers in a muddle.
The RAC now offers a new mobile mechanics service for 20 of Britain’s biggest towns and cities so motorists can get their cars serviced or repaired at home or work.
Car dealers should be working to promote the benefits of condition and history checks, warranties and consumer rights as two-fifths of motorists consider turning to a private seller in an effort to buy a bargain used car in 2023.
An outraged Motorpoint customer has told The Sun newspaper how her daughter’s Ford Fiesta was driven 22 miles during a service appointment with Motorpoint.
Pawnbrokers are the only lending provider deemed worse than motor finance at assessing customer vulnerability as UK households feel the impact of its cost-of-living crisis, an FCA report suggests.
The Financial Conduct Authority has written to insurance sector CEOs as part of a bid to protect consumers from “unnecessary products or add-ons and unfair penalties” during the cost-of-living crisis.
A trial to determine whether to refund a woman who bought a £142,000 Bentley Bentayga luxury SUV only to find it could not tow her caravan could set a “significant precedent” for car retailers.
Professor Jim Saker has questioned car retailers' 'customer centricity' after his son's car service quotes varied by over £180.
Vertu Motors is installing defibrillators in all its dealerships at a cost of more than £100,000.
iTrackLeads is urging dealers to respond to leads as quickly as possible, after its research found that every 10-minute delay creates a 30% drop in conversion.
Marshall Hyundai Gloucester has won the Best In Customer Service Award at the 2022 AM Awards for car dealers. Lookers Northallerton Volkswagen and Roadside Garages were highly commended.
