Holden Group launches new customer care hub

Holden Group has launched a new Care Hub that will provide customer care support across the company’s network of seven dealerships in the East of England.

The Care Hub is a dedicated support system designed to streamline customer service across all Holden Group dealerships.

The new centralised team of customer care agents will provide support for all enquiries on the phone, email and chat across all of Holden’s brands, including Dacia, Honda, Kia, MG, Renault, Seat and Volvo.

The five-strong Care Hub team will be doubling in size to 10 in the coming months as part of Holden Group's overall customer experience plans.

Martyn Webb, managing director of Holden Group, said: “Listening to customers has always been at the heart of our ethos.

“Based on valuable feedback from our loyal customers, we recognised an opportunity to elevate our customer experience. Our new Care Hub will offer seamless, consistent service across all of our dealerships.”

Bethany Metcalf, Care Hub manager, said the goal of the new launch is to enhance the overall customer service experience, making it more convenient, efficient, and personalised. 

Metcalf added: “With the Care Hub we are aiming to deliver exceptional service with every customer interaction.”