Kia UK has won a Platinum Trusted Service Award from Feefo in recognition of online reviews recognising the Korean car brand’s customer service excellence.
Snows Motor Group once again secured the top-place in Reputation’s annual Auto Report rankings of UK car retail groups by online reputation – with Kia the leading car manufacturer.
Online reviews should be embraced by car retail businesses to “create a narrative of good customer service”, AM’s latest ‘General Managers Guide to…’ webinar heard.
Hyundai Motor UK has received the Feefo Gold Trusted Service award for its Accident Aftercare programme – ‘Call Hyundai First’.
Fix Auto UK has formed a partnership with Trustpilot, to ‘instil confidence and credibility’ in the service provided by its franchise partners.
JudgeService has found tht the majority of customers are happy to visit car showrooms in person if COVID-19 safety measures have been put in place.
Mazda UK has agreed a partnership with Feefo to handle their customer experience on its Mazda.co.uk website.
Online customer service reviews are now becoming an integral part of the buying experience for consumers.
JudgeService has launched Micro Reviews, a new real-time review product allowing car buyers to post online feedback about their customer experience in franchised dealerships.
CarGurus has announced its list of UK Top Rated Dealers 2017, a select group of car dealerships with the highest average ratings from consumers through its review portal.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
GForces will aim to help retailers improve their service through transparent customer feedback with the help of a new partnership with review platform JudgeService.
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Online review platform Trustpilot is targeting 100% growth among its automotive clients after partnering Auto Trader to bring user-generated reviews to its platform.
JudgeService has launched a new car dealer app which allows sales teams to post images and reviews of customer handover in moments.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Auto Trader has formed a partnership with Reevoo in a bid to drive user generated content to the forefront of its adverts.
Car dealers are being urged to move with the time in a bid to avoid a predicted trend which could see online car sales lead to the loss of 27,000 automotive sales jobs by 2027.
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
Motor finance provider Moneyway has received the Feefo Gold Trusted Service award fater receiving consistently strong customer feedback.
