Hyundai secures Feefo Gold Award for ‘Call Hyundai First’ aftersales program

Hyundai Motor UK has received the Feefo Gold Trusted Service award for its Accident Aftercare program – ‘Call Hyundai First’.

The complimentary service offered to all Hyundai vehicles owners, delivered in partnership with Verex Group, was rated 4.6.-out-of-five by claims customers.

Ashley Andrew, managing director at Hyundai Motor UK, said: “We take the safety of our customers extremely seriously which is testament to the safety features available as standard across our vehicle line-up.

“Our complimentary Accident Aftercare programme ensures that we can also offer care to our customers even in the unfortunate event of an accident.

“This Gold Trusted Service award, borne out of the feedback from our customers, is a genuine confirmation that we are delivering a service that our customers can totally rely upon.”

Antony Powell, client director at Verex Group, said: “It is tremendous to see such consistent, positive feedback from Hyundai customers when dealing with Hyundai Accident Aftercare.

“Our primary goal is to deliver a first-rate service which offers Hyundai’s customers total of peace of mind in the event of an accident.”

Steph Heasman, director of customer success at Feefo, said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.”