Vertu Motors is rolling out new digital self-service technology for new check-in and check-out solutions across its aftersales departments throughout its network.
Castrol has launched a new reward scheme app for workshops so they can redeem prizes each time they purchase qualifying products.
Online automotive marketplace giant eBay has relaunched its Certified Recycled parts business, which has seen a 10% year-on-year increase in sales.
New EU vehicle regulations could make battery state of health monitoring standard for all new electric vehicles, according to OZEV.
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
Vertu Motors has invested £375,000 to create a new Parts Plus aftermarket business for its Bristol Street Motors operation in Croydon.
The IMI is urging for a further acceleration of electric vehicle (EV) skills training to avoid a 16,000 technician shortfall by 2032.
ATS Euromaster has said its new Hull centre is rapidly attracting new fleet and business customers due to its plug-in and commercial vehicle expertise.
Aftersales teams at franchised dealers are failing to sell tyres to customers, even when they’re identified as illegal.
Suzuki GB has followed the lead of Toyota in offering a service-activated warranty to the owners of vehicles aged up to seven years or 100,000 miles.
Dealers could unlock up to £27 million of additional revenue by selling home chargers with electric vehicles (EVs).
Arnold Clark Autoparts has launched a new website that enables its trade customers to source and order parts online.
The Society of Motor Manufacturers and Traders has countered claims that motorists are ready for the first MOT to move from a car's three-year to four-year age point with its own market research.
Motorists' responses to a survey conducted by Close Brothers Motor Finance suggests there is “overwhelming public backing” for an extension of the first MOT test from three years to four.
Franchise Brands is seeking a buyer for ChipsAway, the largest mobile network of car repair specialists in the UK.
Recent research has revealed that the average retailer has £59,145 of aftersales opportunity at risk due to poor data health.
TrustFord has opened a newly refurbished PartsPlus Centre and Aftersales Contact Centre in Thurrock, following an investment of £1.2 million in the site.
Car dealerships will “not be viable at a 100% BEV mix” unless significant action is taken to change their business model, a new report has concluded.
Tight budgets mean a likely increase in the number of cars being driven without current MOT certificates, according to Halfords.
78% of younger drivers (aged 18 to 24) would welcome contact from a workshop between services to check if deferred work needs to be carried out.
