AM's latest industry special digital report, Running A Modern Dealership, has now been published and is free to read here in digital magazine format.

In this special publication, industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.

We hope you find their contributions useful across your own motor retail operation.

Any general manager has so many plates to spin, and they must foster a talented team that they can rely on to not just do the basics well, but to sprinkle some magic on top that customers can notice.

Today's pressures include to find customers for an increasing supply of electric vehicles, and the need to source used cars from all channels and market them carefully. 

And of course there are the desire to hold on to decent margins after a couple of years of strong profitability. The expectations of both the customer and the business’s stakeholder must be achieved to the optimum level.

Inside: 

Steps to success with used car sales

How the EV opportunity will quickly dominate

F&I: How to make every revenue stream count

The changing dynamic of selling a vehicle

5 key steps to aftersales success

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