Car dealers are working harder to engage customers as new and used vehicle supplies improve while consumers continue to be concerned about the high cost of cars.
A National Tyres and Autocare technician has been fired, and the firm has offered to pay for a service at a Seat dealership, after a customer's car was logged at 18mph above the speed limit during the technician's test-drive.
Hatfields Group is rolling out new technology to improve the customer experience and secure their data using advanced secure cloud computing.
Tesla is facing criticism from multiple UK fleet operators, prompting the electric car manufacturer to acknowledge areas for improvement in its fleet management approach.
Renault UK is enhancing its customer journey with a new customer enquiry portal, powered by Keyloop Leads.
Dacia's UK retail network is transforming at pace, with 40 now featuring a new interior showcasing the brand’s new visual identity.
The backlog of customers' Jaguars and Land Rovers still awaiting parts to get them back on the road is now down to below 2,000 and the bottleneck is "mostly through", according to JLR's chief executive.
An "informed" consumer might just be an over-confident one, so assuming ignorance may not be a bad thing, writes AM's regular columnist Professor Jim Saker, emeritus professor of Loughborough University's business school and president of the Institute of the Motor Industry.
An AM Live session featuring Raj Lyons Chohan, chief executive of Affinity EV, and panellists Andrew Mouat, head of smart mobility at Scottish Power, Euan Cameron, marketing director for Peter Vardy, and Jacqui Barker, global OEM director for Keyloop, shared their insights on the challenges, opportunities and strategies for delivering an enhanced EV customer experience.
In a new phase of its 'Dealer or No Dealer' marketing campaign, aftermarket firm Halfords claims motorists are wrongly told to use franchised dealerships to maintain their warranty.
The pressure on UK motor retailers to identify vulnerable customers ahead of the motor finance sales process has increased since the arrival of the latest regulatory regime, and Jonathan Barrett, chief executive of Comentis, shares his thoughts on what this means for regulated firms.
JLR changing its UK parts supply network to one 'super-centre', the Mercia Park, created a crisis in supplies of parts for Jaguar and Land Rover dealerships
Franchised dealers avoiding older, cheaper cars are missing out as Young people about to sit their driving tests are preparing to spend an average £4,124 on a used petrol manual car.
Dealerships may not be entirely ready for the volume and the complexity posed by the numerous Chinese electric vehicle (EV) brands hitting the UK market.
Barry Judge, the chief executive of eBay Motors Group, shares his thoughts on the role of tech and artificial intelligence in transforming the used car buying experience.
After a consumer's online enquiry about a Nissan Qashqai prompted a response suggesting she was "blonde or stupid" the Milton-Keynes independent dealer MK Auto-Motors has profusely apologised.
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
Greenacre cemented its reputation for customer service excellence by becoming the sole UK car retailer to win Honda Motor Europe’s coveted Yūshū award for customer service.
A Dick Lovett Ferrari experience manager has refuted a claim that an ex-bodyguard of Michael Jackson was “ignored” by dealership staff because he was wearing a tracksuit.
Kia customers will be able to collect credit for free EV charging by stopping at UK retailers through a new partnership with &Charge rewards programme.
