AM - Page 4
AM's Spotlight on Customer Experience & Retention report is now published and free to read
AM's 2024 Spotlight on Customer Experience & Retention Report for UK car dealers has just been published free here. It examines topics including effective post-purchase communications with customers, car dealers' complaints handling and online review processes, educating ICE car owners about electric vehicles, and identifying revenue streams as the EV aftersales parc continues to grow.
2023's most read articles on AM-online
With so much going on in 2023 it's impossible to say for certain what one event had the most impact on the UK's franchised networks. Yet our analytics has enabled us to identify the top 15 AM-online articles that were most-read by our core audience of franchised motor retailers.
Free coffee, croissants and car health checks work for AM Awards winner Porsche Portsmouth
Passion for Porsche is helping Inchcape's Porsche Centre Portsmouth optimise the efficiency of its service workshops and identify opportunities for owners to keep their Porsche in great shape.
The Running A Modern Dealership report is here from AM
AM's latest industry special digital report, Running A Modern Dealership, has now been published. Industry experts, prominent suppliers and franchised dealers have shared their insights into the major aspects required in running a modern dealership, including used car retailing, EV sales, finance and insurance, omnichannel customer experience and aftersales efficiency.