Urban Science, ETL Solutions team on aftersales data extraction

Urban Science is partnering with data integration firm ETL Solutions to unlock new aftersales capabilities for car makers with retail operations in Europe.

Their collaboration will enable seamless data integration with ServiceView to help car makers achieve business certainty as the adoption of electric vehicles (EVs) introduces new challenges and opportunities regarding dealership service retention while also servicing internal combustion engine vehicles.

ETL Solutions said the integration of retailers’ aftersales data from 50 dealer management system platforms into ServiceView enables European automakers to generate actionable, science-driven insights that position them to maximize service opportunities and improve service operations to enhance customer satisfaction and retailer profitability and improve decision-making processes by identifying and presenting the most relevant information for service-penetration efforts, service trends, network retention, performance and geographic opportunities.

ServiceView also identifies evolving key performance metrics and analysis opportunities across an entire service department and delivers process and tactical insights for driving service quality, revenue and profitability.

“According to some forecasts, EVs will represent 71% of new vehicle sales in Europe by 2032, but the stark reality is many automakers operating in the region lack the tools and technology necessary to thrive in the aftersales landscape amid the electrification surge,” said Paul Dillamore, regional managing director, Europe, Urban Science.

“By teaming up with ETL Solutions, we’ve made European aftersales data extraction easy and cost-effective, allowing us to offer ServiceView in Europe, and in turn empower European aftersales teams and retailers to succeed through new levels of clarity and cohesion in this dynamic market.”

“Bringing ServiceView’s unique benefits to Europe will foster stability and growth for OEMs and retailers alike,” said Dillamore. “The EV future is still taking shape and its short- and long-term impact on service touchpoints and subsequent revenue pressure is real, so it’s critical that forward-thinking automotive firms in the region anchor their future planning efforts in science – not speculation – to win now and in the future as electrification continues to surge.”