TC Harrison Group is investing in systems and training to help its workforce identify and support vulnerable customers in line with Financial Conduct Authority demands.
The Financial Conduct Authority (FCA) has found motor insurers need to improve how they treat vulnerable customers and handle claims, and end paying out low for write-offs
The UK national sales companies of carmakers Toyota and Hyundai have been warned by the Advertising Standards Authority for making marketing claims about the rapid charging capability of electric vehicles which it has ruled as "misleading".
The Competition and Markets Authority has reversed its previous decision regarding Copart's acquisition of Hills Motors.
The Financial Conduct Authority (FCA) has warned there will be "swift action" for those that ignore its new Consumer Duty standards.
Mike Todd, chief executive of Volkswagen Financial Services UK, shares his thoughts about the Financial Conduct Authority's new Consumer Duty regime which begins on July 31.
Law firm Walker Morris has appointed Russell Kelsall as a partner and head of consumer and motor finance in its regulatory team.
The Financial Conduct Authority (FCA) has made Therese Chambers and Steve Smart its joint executive directors of enforcement and market oversight.
A new Compliance Forum, centred around three half-day events, is hoped to help BVRLA members improve their understanding of the ongoing "period of remarkable regulatory realignment" and the future of motor finance.
The current consultation on plans to change the MOT test has been extended after the motortrade lobbied the Department for Transport (DfT).
Alarm raised by the Financial Conduct Authority that some firms are behind in their planning with just six months until Consumer Duty rules comes into effect.
AM is hosting a webinar for law firm Freeths this Thursday to give UK motor retailers insights into how they must prepare for the Consumer Duty, the new regime from the Financial Conduct Authority.
The Financial Conduct Authority has toughened its rules to help prevent consumers being mis-sold or mis-led by appointed representatives (ARs) following its concerns that many are not being managed effectively by principal firms.
The Financial Conduct Authority has shifted its expectations of finance firms and dealers from the old "treating customers fairly" principle to now an adage of "put their customers' needs first".
Tara Williams, chief risk and compliance officer, AutoProtect Group, shares some insights into the likely impact of the Financial Conduct Authority shining the spotlight on finance and insurance's appointed representatives and their principals.
Insurers have been banned from quoting customers a higher price for renewing their motor and home insurance, than they would pay if they were a new customer.
The latest issue of AM magazine is published today with insights into the impact of FCA changes to finance rules, Honda's next stage in its retail network redesign and a first drive of the new Tesla Model Y.
The Financial Conduct Authority will set new rules for regulated financial services including motor finance by mid-2022 as it aims to “fundamentally shift the mindset of firms”.
There are two weeks left for motor retailers to respond to the UK Government’s consultation on the proposed CO2 emissions regulatory framework for all newly sold road vehicles in the UK.
The July Issue of AM magazine is here, with insights into Inchcape UK's downsizing, the "unprecedented" used car market, the impact of FCA revisions on dealers' point of sale finance, and more.
