ATG is teaming with Mad Devs to drive efficiencies for both dealers and car makers through cloud-based document and lead management system to improve deal stacking.
Dealers should ensure they have extra team members available to manage enquiries on Tuesdays
Leads are part of the lifeblood of the car retail business. Here, Chris Roberts describes some of the robust processes and best-practice that can deliver success.
Sales of new and used cars fell by 13% in a “conflicting” January, when compared to the same month last year.
Demand from car buyers is said to be on a “downward trend” after retailers experienced declining sales leads in December.
The ongoing cost of living crisis continues to dampen consumer appetite for new cars as data from iTrackLeads shows dealer enquiries fell by 18% year-on-year in October.
Mad Devs is establishing a new global technology hub in Leeds to help accelerate innovation and service its customers in the UK, Europe and Australia.
Consumers are purchasing new cars within five days of making a first enquiry, according to Marketing Delivery.
August proved to be a challenging month for car sales as the number of handovers fell by 33%, according to iTrackLeads.
Chorley Group emerged as the top Lancashire business for customer service in the annual Red Rose Awards.
A 127% surge in vehicle test drives during January suggests that demand remains buoyant and car buyers are “willing to wait for what they want”, according to iTrackLEADS.
The ‘UK’s quickest car dealer’ benefits from increased customer conversions thanks to an average response time of just one minute and nine seconds, it has been claimed.
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
Digital automotive retail tools can bring and end to a one-size-fits-all sales experience for car buyers, according to Keyloop chief executive Tom Kilroy.
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
Dealer group Drive Motor Retail has implemented THREE60’s CRM system to manage its growing number of enquiries.
The car retail sector’s customer service levels have delivered their worst ever score in The Institute of Customer Service’s (UKCSI) latest in-depth market research.
Demand for used cars appeared to slow in June, according to data from Dealerweb.
Automotive sales and marketing platform, MotorK has appointed Andrea Servo as its global chief financial officer (CFO), effective immediately.
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
