Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
Seat will be the first car brand in Europe to integrate Amazon’s Alexa voice service into its vehicles.
Fordthorne has received Ford’s prestigious Chairman’s Award for an eighth year running in recognition of the quality and consistency of its customer experience.
Monitor, manage and engage with feedback in customers’ car reviews, wherever they come from
Customer satisfaction index surveys divide opinion among car dealers and carmakers. Like it or loathe it, CSI is changing
Customer review company JudgeService will reveal what it takes to create a loyal customer who also acts as an advocate to your business.
CitNOW has bolstered its customer support infrastructure with the appointment of a product expert team.
The automotive industry has jumped two places from its previous position at the bottom of an industry league table for customer service.
Car manufacturers are set to shift their focus from selling vehicles to creating new revenues streams through a more digital, customer centric business model as vehicle ownership falls by up to 50% in the next decade, according to figures compiled by Deloitte.
Kia Motors UK has implemented dual language customer surveys in at its eight Welsh dealerships.
People who have previously bought from you often provide the best marketing, but do your customer reviews tick all the right boxes?
Skoda has topped the Driver Power car survey standings after owners told the annual study that the Superb saloon and Yeti hatchback were the UK’s “best cars to own”.
Car dealers have boosted the number of sales they make upon an initial customer enquiry by 41% during the past year, according to enquiryMAX.
Arvato has secured a new three-year contract to deliver the Renault’s back-office customer service in the UK and Ireland.
Every consumer is different, and dealers’ approaches to them vary, but AM's Dealer Masterclass outlines the fundamental practices to improve your service.
Mazda UK has celebrated the “superb results” achieved by its in-house customer call centre during its first year of operation.
Innovative independent used car retailer Big Motoring World has launched a customer shuttle bus to collect customers visiting from local train to make car viewings and collections easier.
Joanna Swash, Moneypenny’s managing director, explains why outsourcing overflow calls to trained handlers makes sense for dealers.
Swansway Garages’ Liverpool Van centre has been named as Volkswagen Commercial Vehicles’ Dealership of the Year for the third consecutive year.
Automotive was the only sector which saw fewer customers receive top service first time around in 2016, according to the findings of the UK Customer Satisfaction Index (UKCSI).
