David Wild, Domino’s Pizza Group chief executive, said it is in carmakers’ interests to treat franchisees well, but dealers still need to be aware of disruptors
The current car ownership model is ‘irrational’ and driverless cars will become a reality, but there are plenty of opportunities for the dealers.
Stock market flotations offer huge opportunities, but retailers need to make sure they are prepared, Superdry's Chas Howes told the AM Executive Breakfast Club.
Jonathan Margolis, a London and New York-based technology journalist, and Financial Times’ columnist will be the next guest to share his insight with franchised dealer bosses at the AM Executive Breakfast Club.
Trusting staff to use their best judgement at work helps them to be more innovative and productive, says Lucy Adams, the former head of human resources at BBC.
The former financial boss of UK clothing giant SuperDry who helped take it from small beginnings in Cheltenham to more than 200 stores, will share his brand-building insight with dealers in November.
The HR director at the BBC during some of its most turbulent times, including the Jimmy Savile scandal, is to speak to senior dealer executives.
A member of The Entrepreneurs Business Academy – who retired at 45 - is to speak to members of the AM Executive Breakfast Club.
Customer service, leadership – and what and what businesses everywhere can learn from the highly competitive and challenging aviation sector are topics set to be covered by the speaker at the next AM Executive Breakfast Club meeting.
Former England captain Graham Gooch is the guest speaker at the next AM Executive Breakfast Club meeting in London on July 17.
Former England cricket captain Graham Gooch is the guest speaker at the next AM Executive Breakfast Club meeting on Friday, July 17.
Car dealers need to break down customer service into product, environment and service and then get the balance right, says Jo Moran, M&S customer service head
Creative thinking is essential for success car dealers must set time set aside for it, lecturer and author James Bannerman told the latest AM Executive Breakfast Club
Richard Peers, Microsoft business development lead, told members of the AM Executive Breakfast Club in London that dealers should look at bridging the gap between their physical and digital showrooms and their businesses should move to reflect the way consumers want to engage with them.
The latest AM Executive Breakfast Club speaker is RAF pilot John Peters, who was shot down over Iraq in 1991 and taken prisoner for 47 days. Peters now runs an MBA course at Aston Business School focusing on leadership.
Former head of customer service at John Lewis Andrew McMillan spoke at AM's latest Executive Breakfast Club and shared his top tips on how to build loyal relationships and customer advocates.
