Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.
Professor Jim Saker reflects on a need to focus on automotive retail's opportunties to see the "bright side" of the current economic gloom in his latest opinion article for AM Magazine.
Major fleet operators' top-rated franchised car and van retail networks have been revealed at Fleet News’ annual FN50 awards.
Marketing Delivery have urged dealers to combine MOT and vehicle service alerts to help maximise aftersales conversions.
Electric vehicles (EVs) are failing to show a clear advantage over petrol and diesel cars and vans when it comes to servicing, research by Epyx has found.
Halfords has teamed up with MotorEasy to launch a new warranty package for motorists.
Franchised dealers who fail to sell cars with service plans are losing one-in-five customers to independent garages for servicing work.
Opteven UK will pursue a “digital transformation strategy” for its WMS automotive warranties operation under its new operations director Madjid Hadj-Amar.
A delegation of more than 30 car retailers from Thailand have paid a visit to Vertu Motors’ Mercedes-Benz Reading dealership to explore how it achieves top-rated customer service.
Market and economic forces have created a scenario where franchised car dealerships' savvy aftersales departments are looking outside their traditional zero-to-three-year-old vehicle bread and butter.
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Kia UK will support its dealer network to win more aftersales work from fleet customers, by subsidising labour rates.
The Competition and Markets Authority (CMA) has written to the Secretary of State recommending the introduction of new, UK-specific block exemption regulations for the automotive aftermarket.
Institute of the Motor Industry (IMI) policy manager Hayley Pells has called for Government to add the automotive sector on the UK’s Shortage Occupation List in an open letter to Secretary of State for Transport.
Point S Tyre & Autocare has grown its network to 300 members in the UK, providing tyre and car maintenance services.
Fast-growing Steer Automotive Group has opened a new flagship accident repair centre specialising in premium and luxury vehicle brands.
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
Almost 700 MoT testers have been disqualified in the last two years (2020/21 and 2021/22), a rise of 49% compared to the previous two years.
Mazda UK has opened a new bespoke training centre that will centralise training for staff from across the Mazda dealer network.
