Hyundai and Volkswagen announce partnerships with eDynamix

Hyundai Motor UK and Volkswagen UK have announced partnerships with eDynamix as part of efforts to automate and streamline their dealers' aftersales customer service.

Hyundai has partnered with eDynamix to launch the next phase in the development of its workshop automation system while Volkswagen will offer a fully digitised self-serve journey by introducing eDynamix online check-in, with AutoPoint Digital key-drop and collection lockers.

The online check-in functionality being used by Volkswagen automatically sends email and SMS communication to customers using data from a dealers DMS asking them to check-in online.

The customer can then confirm their booking details, add additional items, view and add unsold work from their previous vehicle health check, request a service plan quote and reserve an AutoPoint locker for the day of their visit.

Iain Nickalls, chief executive officer at eDynamix, said: “Self-check-in is fast becoming an expectation for customers, providing them with both choice and convenience on how they interact with a dealer.

"Over the last few months our teams have worked very closely to ensure that our check-in tools are tailored to Volkswagen’s requirements to provide a seamless self-serve journey to your customers.”

Hyundai said its latest developments, which combine dealer management system (DMS) data, reservation management and workshop loading with an electronic health check platform, are having a positive impact on service departments and customer satisfaction.

New enhancements to Hyundai’s workshop automation system include an automated warranty approval system, courtesy car module and eVHC triggered New Car sales lead management.

The Hyundai workshop automation system aims to improve the customer convenience though digitisation of the service process and enhance their experience though a mobile and on demand service, Hyundai said. 

Ben Sargeant, head of section, parts and service at Hyundai, said: “What we have achieved with the latest version of our workshop automation system is a true collaboration across the manufacturer, dealer, DMS and supplier partner landscape.

“In the aftersales arena, our aim was to reduce the number of systems whilst enhancing integration - working with eDynamix has helped to bring this to fruition.”

In June, Kia UK introduced a new online service booking platform to give customers ease of use and crucial information as they book their car's maintenance.