Author: Debbie Kirlew
Contributor
Articles by Debbie Kirlew
How dealers can stop losing customers to be examined at AM Live
Retailers need to face a host of challenges if they are to continue to thrive from joined-up customer touchpoints to emerging Chinese manufacturers, Sally Foote, managing director of carwow, will tell attendees at this year’s AM Live.
Futureproofing the independent used car dealer to be debated at AM Live
Tackling the biggest challenge facing the independents in the used car market - stock acquisition - and urging dealers to embrace EVs to help futureproof their businesses is part of the remit of Independent Motor Dealer Association’s (IMDA) session at Automotive Management Live 2022 on November 10.
How dealers cope with changing consumer behaviours
Consumer behaviour is constantly evolving particularly in a volatile and fast-changing market so it has never been more vital to deliver a bespoke car buying experience, says iVendi’s chief commercial officer Darren Sinclair.
Aftersales retention: how car dealerships can tackle the cost-of-living crisis
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Dealers need to keep it consistent for customers, CitNOW data to show
Car buyers and aftersales customers need to receive a consistent experience online, in-store and across departments, CitNOW Group’s chief customer officer Carol Fairchild will tell delegates at next month's Automotive Management Live 2022 event.
Why advanced tech takes dealers back to basics
Retailers need to maintain the digital momentum they had accelerated during the pandemic to avoid potential lost sales at a time when the market is constricting, Marketing Delivery managing director Jeremy Evans will advise attendees at the 2022 Automotive Management Live show.
Insights into monetising EV usage at AM Live this November
Automotive retailers should exploit all areas of EV driving now to create new revenue streams as vehicle ownership expands, Alan McCleave at electric charging and energy management system firm Wallbox will tell visitors to AM Live 2022.