Volkswagen Finance has been slapped with a £5.4 million fine by the Financial Conduct Authority (FCA) for failing to treat customers in financial distress fairly.
Mike Todd, chief executive of Volkswagen Financial Services UK, says the automotive sector needs to ensure the Consumer Duty standard remains a driving force for continual improvement as it looks to meet the changing demands of customers.
The majority of car buyers are satisfied with their experience buying finance from dealers, according to research by JudgeService.
Mike Todd, chief executive of Volkswagen Financial Services UK, ponders the need for motor retail to offer options which cater for all preferences, now and in the future.
Rygor Commercials and Brayleys Cars have mad debut appearances in Great Place to Work’s UK Best Workplaces 2023 rankings of the country’s best employers.
Much has been made of Prime Minister Rishi Sunak’s recent pledge to boost the economy, with commentators analysing how his priorities for 2023 will impact various sectors.
In the latest in a series of guest opinion posts for AM, Volkswagen Financial Services UK chief executive Mike Todd considers how putting green travel under the microscope at COP27 will affect UK car retail.
Volkswagen Financial Services (VWFS) is offering Black Friday deals on service plans, with offers going live on November 14.
Automotive sector businesses working to "identify bias, barriers or blockers" to diversity and inclusion are future-proofing their operations in a fast-moving sector.
In the latest of a monthly 'guest opinion' feature Volkswagen Financial Services UK chief executive Mike Todd explains why the automotive sector must continue to drive the green travel agenda despite rising energy prices.
Mike Todd, chief executive of Volkswagen Financial Services UK, shares his thoughts about fleet customers' changing priorities.
In his latest 'guest opinion' for AM Volkswagen Financial Services UK chief executive Mike Todd asserts that charge point accessibility remains the key barrier to electric vehicle (EV) adoption for many car buyers.
The growing momentum for electric vehicles (EVs) could be affected in the short term by social and economic challenges.
Volkswagen Financial Services (VWFS) has partnered with Wagonex to pilot a subscription service for the new Cupra Born performance electric vehicle (EV).
The automotive industry must embrace digital transformation being driven by tech-savvy generation of younger drivers.
It’s just over two years since the UK first went into lockdown and it’s safe to say we’re all continuing to feel the impacts of the pandemic.
Volkswagen Financial Services UK (VWFS) has introduced a range of spring discounts, including up to 25% off Service Plans.
In this exclusive AM-online guest opinion piece Volkswagen Financial Services UK chief executive Mike Todd reflects on the need to understand how people can be operationally effective while splitting their time between office working and home working.
Volkswagen Finance Services UK boss Mike Todd shares his thoughts on 2022's vehicle and motor finance markets.
Volkswagen Financial Services UK (VWFS UK) has extended its defleet relationship with Manheim for another five years, taking the partnership to December 2026.
