CitNOW has announced the winners of its annual Digital Spotlight Awards, which recognise automotive businesses with the best digital customer communications.
The automotive sector needs to drive its “cultural competence” to deliver levels of diversity and inclusion which could help solve its skills crisis.
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
Former Lookers, Manheim and Rapid RTC employee Matt Maley has joined automotive retail video specialist Vehicles in Vision as sales and operations director.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
Audi UK have selected Vehicle Vision as the provider for their dealer network aftersales video solution, Audi Cam.
Car retail bosses from across the UK to deliver insight and advice on how businesses can improve their own "vital" customer experience stratagies through technology in a free AM webinar.
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
GForces has developed a new video solution for car retailers that automatically produces video content for all vehicles in stock.
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
CitNOW has refreshed its annual awards programme with a renewed focus on dealers’ digital communications.
Swansway Garages staff turned to their “iconic” Land Rover Defender demonstrator car to tow a fully-loaded car transporter free of snow and ice after it became stranded outside Stafford Land Rover this week.
Digital services, such as online video, are improving aftersales conversions for dealers as consumers increasingly choose to interact with new technology.
CitNOW will reveal insight into the accelerated pace of digital change in the UK car retail sector since the start of the COVID-19 at AM Live Virtual 2021 – offering advice on the advances yet to come.
CitNOW has enhanced the audio quality of car dealers' presentations with a new Dolby.io-powered Clarity offering after retailers rated video as their most valuable tool in 2020.
CitNOW has expanded its range of products to suit the increased demand for video-based services in the motor retail sector.
CitNOW has introduced a new live video feature, to enable retailers to have remote face-to-face interactions with customers.
Business leaders from the car retail sector have been taking to email and social media to reassure their members of staff and customers of their actions amid the COVID-19 coronavirus outbreak.
