Direct warnings to the UK Government about the feasibility of ZEV Mandate targets without more work to get motorists into electric cars appear to have fallen on deaf ears.
However government ministers have promised that detailed plans of how it will phase out the sale of new internal combustion engine (ICE) cars by 2030, and a consultation on its plans, will be published soon.
This comes after the Society of Motor Manufacturers and Traders and BVRLA plus senior figures from the UK's biggest-selling car brands including Volkswagen Group, BMW, Toyota, Nissan, Ford and Tesla met with Transport Secretary Louise Haigh and Business and Trade Secretary Jonathan Reynolds yesterday.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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