The Motor Ombudsman’s latest quarterly report reveals a record increase in service and repair complaints from consumers, reflecting growing awareness of consumer rights and the economic pressures that are prompting many motorists to seek dispute resolution.
Two decades since receiving the green light from the then Office of Fair Trading to act as the go-between for the car buyers and manufacturers, automotive watchdog The Motor Ombudsman is busier than ever.
The Motor Ombudsman is reporting a significant rise in new car disputes for 2024, revealing an 18% increase in complaints compared to the previous year.
More than 3,000 independent garage members can now tap in to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.
All-electric Chinese brand GWM Ora has become the latest manufacturer to gain accreditation under the Motor Industry Code of Practice for New Cars.
Stark generational differences in ‘Car Confidence’ exist when it comes to buying and owning a vehicle, according to a Censuswide survey of 1,000 UK drivers, commissioned by The Motor Ombudsman.
The Motor Ombudsman has launched a tyre safety awareness initiative ‘Make Time for Tyres’.
The Motor Ombudsman is experiencing a significant increase in public awareness, driven by the ongoing cost of living crisis
The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter
The Motor Ombudsman has entered into a partnership with insurance broker Howden
A bid to drive the UK Government to introduce mandatory licensing of motor retailers is being prepared by consumer protection groups who are concerned about high levels of complaints in the marketplace.
Nearly half (48%) of those looking to buy a used car reckon visiting an established bricks-and-mortar seller provides them with added reassurance
AM interviews Bill Fennell, head of The Motor Ombudsman, who discusses the heighted regulatory scrutiny, the watchdog's plan to introduce artificial intelligence to manage an ever-increasing case load and the ombudsman's role in the adoption of EV technology.
Luke Laurence at the Crown Suzuki dealership in Hendon, North London, has become the first individual to win The Motor Ombudsman’s National Garage Star Award.
The volume of consumer disputes related to electric vehicles (EVs) being handled by The Motor Ombudsman has almost tripled. Customer service and a consumer’s experience at the point of buying were the largest single concern.
Car dealers should be working to promote the benefits of condition and history checks, warranties and consumer rights as two-fifths of motorists consider turning to a private seller in an effort to buy a bargain used car in 2023.
Issues relating to the purchase process or the service received from a dealer after buying a car sparked the majority of consumer complaints about EVs.
Independent garages and franchised dealer workshops are feeling the strain from the cost of living crisis, as their energy costs bite while some motorists are cutting back on maintenance spend.
Rising fuel prices have made almost half of car buyers more likely to switch to an electric vehicle (EV) for their next purchase.
More than half of car owners without a service plan are considering delaying or missing their vehicle’s annual service this year, as living costs rise rapidly.
