Vendigital’s Sheena Patel argues that the industry needs to come together to outline and define higher levels of standardisation
There has been much discussion recently about the evolving strategies that dealerships must adopt to remain competitive in the automotive market – a space that is continuously evolving and changing at speed, says PHM Group’s Tom Carr.
The automotive industry has seen its fair share of challenges over recent years – from Covid impacting dealership visits, to supply chain issues and the knock-on effects of the global computer chip shortage. These constraints have both tested and fortified the industry, says Keyloop’s Graham Stokes.
The leadership of England's football squad in the recent Euros inspires AM's regular columnist Professor Jim Saker, emeritus professor of Loughborough University's business school and president of the Institute of the Motor Industry.
Glyn Hopkin's employee ownership trust sale marks a shift in how groups are looking at succession planning, argues Alison Ashley, RSM UK head of motor retail.
Automotive retail is a competitive industry, but it can benefit from collaboration to tackle some of the structural issues such as consumer trust and workplace inclusivity, argues Aimee Gethin, chief operating officer at Zuto.
In this latest part of our series of leadership advice from Sewells, headed by chairman Dr Will Holden, this time its managing director Gail Harrison shares advice to reduce complexity when leading teams, and break down massive tasks into focused, achievable wins.
Mike Todd, chief executive of Volkswagen Financial Services UK, says the automotive sector needs to ensure the Consumer Duty standard remains a driving force for continual improvement as it looks to meet the changing demands of customers.
Natasha Foley discusses how Consumer Duty served as a catalyst to reflect on BMW Group Financial Services' operational approach and helped it create a more holistic business.
Steve Salvin, chief executive of Milton Keynes-based tech firm Aiimi, discusses how motor retail companies can ready their data for an influx of Data Subject Access Requests (DSAR) from consumers hoping for a payout from historic car loans.
Cap HPI chief Chris Wright discusses the dangers of using unethical data
Some in automotive simply do it, others do it really well, laying great foundations, noted AM's regular contributor Professor Jim Saker, president of the IMI, while enjoying some downtime.
James Lever of TekCor4 explains how unlocking the full potential of customer data can help dealers to retain more customers and boost their profitability.
Dr Will Holden urges automotive managers to deliver the 4 Rs of motivation and see their teams' sales rise
James Hosking, managing director of AA Cars, discusses how best to deal with the increase in complaints about used cars.
With 25% of Gen Z admitting to having never answered their phone and 70% preferring to text rather than call. Ross Olsen from AI chatbot provider Auto Converse discusses what this means for sales teams trying to prospect.
Jonny Stephens, senior manager at independent management consultancy BearingPoint explores the recent changes in agency programmes
When motorists want one thing, but policies are driving OEMs to offer less of it, it risks the prosperity of the UK motor industry, argues AM's regular columnist Professor Jim Saker.
Car dealerships could better engage their potential Motability customers through the use of video to help them see the adaptations available to get disabled people behind the wheel.
The most powerful weapon on earth is the human soul on fire, says Dr William Holden, chairman of Sewells, in his latest installment of Sewells' series with AM-online, providing monthly insights into people and performance management to help automotive retail leaders to inspire, motivate and guide their dealership teams more effectively.
