Executive View: Can dealers cope with a flood of queries on historic car loans?

Steve Salvin, chief executive of Milton Keynes-based tech firm Aiimi, discusses how motor retail companies can ready their data for an influx of Data Subject Access Requests (DSAR) from consumers hoping for a payout from historic car loans.

Since the review of historic car finance loans kicked off in January, with the Financial Conduct Authority highlighting recent cases where lenders were deemed liable for commission that was undisclosed to car buyers, UK dealerships have been in overdrive.

And the probes they face - from regulators and customers eager to learn whether they are amongst the millions of people who are predicted to have been mis-sold unfair deals - will only increase between now and the review’s planned conclusion, on the 25th of September.