Motor retail is failing to provide the convenience customers expect, both online and at physical locations, says Motoring.co.uk managing director Terry Hogan
Car dealers need to see customer relationship management 'as a marathon, not a sprint’, says Emac's Graham Filmer
Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
Franchised dealer workshops can learn a lot about upselling from McDonald’s and dentists, says author and consultant Rob Purfield.
Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.
What are manufacturers doing in the aftersales sphere?
By 2020, more than 90% of new vehicles sold will have some telematics capability, making the vehicle part of a dealer's DMS, said CDK Global's Mike Norridge
What can franchised dealers learn from their fast-fit rivals?
Video has led to a boost in customer confidence and satisfaction levels says Sytner, but not necessarily an increase in red work authorisations.
Motor retailing faces challenges from multiple touchpoints in the customer lifecycle leading to an inconsistent experience, says Grass Roots' Adam Goran
The core zero- to four-year-old parc declined 20% in 10 years and dealers need to be at the top of their game to fight back, said Trend Tracker's Chris Oakham
Better cars and fewer sales points will drive dealers to multibrand aftersales coverage, according to ICDP managing director Steve Young
A selection of images from AM's Aftersales Conference 2015
Stratstone has opened an authorised Aston Martin service centre in Wilmslow.
Orio UK has launched a next day delivery service on a range of popular Saab parts.
Fiat Chrysler Automobiles UK Ltd has announced changes to its parts and service structure.
PSA is creating a ‘hub and spoke’ network of dealer group managed parts suppliers.
Toyota and Mazda approved bodyshop Aldon Coachworks has joined the franchised network of Fix Auto UK.
Franchised dealers are missing out on more than £450million worth of revenue by failing to sell ‘Red work’ identified during vehicle health checks, according to BTC.
