PSA Group is to launch what is being heralded as the industry’s first OEM rewards programme. It will be known as Perks and will go live on Monday.
Nissan Motor (GB) has appointed Chris Marsh as UK aftersales director as of June 1.
Matt Haden has been promoted to aftersales manager at the Swansway FIAT Group following 11 years with the company.
CitNOW video technology is powering the pan-European roll-out of the Ford Video Check aftersales service.
Three of Toyota’s UK retailers have been named among the manufacturer’s best in Europe, receiving Ichiban awards for their excellent performance in customer service, sales and aftersales.
The Motor Ombudsman’s vehicle recalls online search tool has seen an 80% boost in consumer interest between January and April, with an additional 49,000 page views.
Aftersales software solution provider autoVHC has announced the global rollout of its upgraded vehicle health check software following its acquisition by Snap-on earlier this year.
Lookers has reported 30% growth in used car turnover during a “buoyant” Q1 which saw retail volumes and rising profit across the board.
Technicians in the Mitsubishi Motors UK dealer network are set to receive Institute of the Motor Industry qualifications following specialist training on EV and hybrid vehicles.
A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
A Marshall BMW dealership repaired vandalism caused to a number of cars belonging to local residents after spotting evidence of their predicament on social media.
VehicleVision has secured a three-year extension to its contract with Audi UK which will see it provide the Audi Cam aftersales video solution for the bnrand's dealer network.
The IMI has welcomed calls from Daniel Zeichner MP for licensing of motor industry professionals working on electric vehicles.
The automotive industry has undergone huge transformation over recent decades.
Company car drivers have voted for Mercedes-Benz as the best fleet dealer network for aftersales support.
Fix Auto Croydon has completed the first of a two-phase multi-million pound investment programme following an ambitious premises move.
John Clark Motor Group is partnering with Smartdriverclub to become the first used car dealer in Scotland connect to customers via the business’ loyalty-boosting app.
Ford is rolling out a Video Check service across its dealer network to provide consumers with greater transparency and improve customer satisfaction.
Honda UK has admitted that there will be “major, major” changes within its dealer network as it prepares to spark the electrification of its range with the launch of a new hybrid vehicle next year.
The creators of a mobile-optimised app to connect retailers to aftersales customers is being offered as part of a free three-month trial.
