Ford is rolling out a Video Check service across its dealer network to provide consumers with greater transparency and improve customer satisfaction.
Honda UK has admitted that there will be “major, major” changes within its dealer network as it prepares to spark the electrification of its range with the launch of a new hybrid vehicle next year.
The creators of a mobile-optimised app to connect retailers to aftersales customers is being offered as part of a free three-month trial.
David Higson, head of technical and service quality, Mercedes-Benz Vans, is excited about how technology and connectivity can help him deliver the best service.
HR Owen has made an exclusive agreement which will see Accident Exchange become its exclusive accident aftercare provider.
Safety checks carried out by dealers when servicing cars and vans need to provide “more useful information” to fleets, according to fleet software specialist FleetCheck.
Aftersales should be a major focus of the March ‘plate change month as retailers look to retain customers in the busiest month of the year, according to Xtime.
Nearly one-in-five UK motorists admit to driving their car despite knowing it needs repairs because they can’t afford the bill, according to research carried out by motoreasy.
Vertu Motors has said that it has “considerable firepower for growth” heading into a new year which presents the threat of lower new car volumes and rising operating costs.
Volvo Car UK is launching a nationwide recruitment drive for 300 new technicians to join its 119-strong dealer network by 2020.
Automotive technical consultant James Dillon has claimed that diesel technology is now “out of bounds” to manufacturers as downward pressures on consumer demand for diesel cars reach a critical level.
Car dealers with body shops have been urged to increase their capacity to cash-in on a winter rise in weather-related incidents on the roads.
Stoneacre claims to have become “UK’s first connected used car dealer” after partnering with the Smartdriverclub to offer customers a connected car service.
Motorists will have to be more vigilant when it comes to the maintenance of their cars to avoid proposed MoT rules becoming a threat to public safety, according to BookMyGarage.
Government plans to increase the first MoT date from three to four years have been called unnecessary and damaging to consumers.
Chiswick Honda has been named as the UK’s second dealer of the Japanese brand’s NSX supercar.
Even with a warranty, customers can often be upset their car needs repairing, but a prepared dealer can make the experience positive and painless for everyone.
Honda Motor Europe has entered into a new rolling partnership agreement with Castrol as its sole recommended lubricants supplier.
Dealers are missing crucial information in almost one third of their customer aftersales records, according to new research by Marketing Delivery.
Hyundai Motor UK has reappointed Verex to operate its customer motor insurance and accident aftercare programmes.
