The latest winner of AM's Excellence in Aftersales award is to reveal how creating the ‘wow’ factor has become an art form.
A European survey of more than 30,000 drivers has revealed that Honda is seen as the most reliable car brand.
Vertu Motors has been given planning permission to build a £7.5 million Land Rover dealership in Leeds.
Wilsons Auctions has announced the acquisition of two auction facilities in the north and south of England, bringing its total national footprint to eight facilities.
A used car salesman has been convicted of fraud after admitting making false mileage claims in Auto Trader adverts.
Autoebid has changed ownership following a bid from finance broker Acorn Money.
A former technician at Bristol Street Motors Peugeot Worksop has been appointed as the dealership’s new business manager in charge of its sales team.
In October 2010 WhoCanFixMyCar.com marketing director Alex Rose presented analysis of the maintenance costs of the three German premium brands, BMW, Audi and Mercedes-Benz.
Cosmetic vehicle repair specialist Revive! has further strengthened its Rugby-based head office team with the appointment of Craig Cavener as UK sales manager.
The shift to digital marketing and sales may attract more women to automotive retail, writes Prof Jim Saker.
Europe’s major independent automotive data publishing companies have joined forces to found a new European Industry Association to ensure fair access to information for aftersales operators.
Driving customer loyalty and repeat business is the hallmark of success in any commercial organisation – and it’s a particular challenge in the automotive industry.
Today sees the production of the final 15 Land Rover Defenders at Jaguar Land Rover’s Solihull Plant – 67 years and over two million sales after the first rolled off the line.
Work is underway to develop an energy-efficient new showroom for Evans Halshaw Vauxhall in Leeds.
A pair of car dealers have been fined after used car they sold was repossessed from its new owner due an outstanding finance payment of £900.
Group Renault UK has defined its new Services and Quality division with a pair of new appointments who will aim to drive a positive focus on customer experience and quality.
Three training providers are preparing to pilot a new DVSA qualification for all MOT managers and testers from April 2016, as part of a three-phased approach involving around 500 people.
Mill Volvo Sunderland has become the brand’s first UK site to be certified with the ‘Volvo Personal Service’ accreditation following a three year period of operational changes.
In 2015 the European car market totalled 14.2 million new registrations, an increase of 9.3% over 2014 full year results; the highest since 2009.
A new referral service is being rolled out by Close Brothers Motor Finance following a successful pilot with dealers in 2015.
The SsangYong Tivoli has been made available through the Motability Scheme, allowing disabled motorists to lease a new Tivoli using their higher rate mobility allowance.
Moves to empower customers will mean that self-service motor finance is set to become a major trend in 2016.
The results of AM annual ‘Dealer Recommended’ programme have been revealed.
Former HPI head of automotive finance Darren Greenyer has joined Raphaels Bank as deputy head of lending.
Eight cars have been destroyed in a suspected arson attack on the forecourt of Inchcape’s Old Trafford Volkswagen dealership.
An investigation by Devon and Somerset Trading Standards into the region’s used car dealers resulted in a total of 13 cars withdrawn from sale following visits to 18 forecourts.
Northern Ireland car retailer Charles Hurst Group has unveiled a new customer-led concept which it believes is the future of modern car retailing.
Franchised dealers are at greater risk now of losing more service work to the independent sector now EU legislation has removed limitations to its taking more market share, it has been claimed.
SMC Garage Group has added an MG Motors franchise to its Plymouth operation to expand the brand’s presence in the south west to six dealerships.
