The profile of AM100 dealer group Robins & Day has changed a fair bit since James Weston became its chief executive in 2016.
It has gained a fourth vehicle brand – Vauxhall – following the British brand’s acquisition by Robins & Day’s owner, the vehicle manufacturer Groupe PSA.
It has continued to multi-brand a number of its 43 locations to make them more cost-effective and provide broader representation for the Peugeot, Citroën, DS and Vauxhall brands in crucial metropolitan areas. And Weston’s team has continued the work of his predecessor David Peel, now Peugeot UK’s managing director, on improving employee engagement, profitability and customer satisfaction.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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