James Hosking, managing director of AA Cars, discusses how best to deal with the increase in complaints about used cars.
The Motor Ombudsman is seeking nominations for the fifth edition of its prestigious Star Awards.
Recruiting enough qualified technicians to meet workload will continue to challenge service and repair businesses.
Wages, recruitment and cost of living impact will have the biggest potential to impact dealership profit in 2024
All-electric premium brand smart UK Automotive has become the latest addition to the Motor Ombudsman’s growing New Car Code portfolio.
Cash-strapped and cost-conscious motorists driving level of complaints higher
The Motor Ombudsman has reported a small rise in the volume of complaints submitted by consumers about an electric vehicle (EV) during Q2.
The Motor Ombudsman has expanded its code of practice for service and repair to cover mobile mechanics, tyre fitters and smart repairers.
The Motor Ombudsman has opened customer nominations for its 2023 Star Awards to recognise individuals and businesses in the automotive sector.
Roadside Garages Kia has been named the National Garage Star in The Motor Ombudsman’s 2022 Star Awards as fellow car retailers Glyn Hopkin, Hayselden and Listers all claimed regional awards.
The Motor Ombudsman’s Knowledge Base online resource has achieved one million views since launching in January 2019.
The number of cars expected to fail their MOT test in 2021 has increased, according to a new survey by the Motor Ombudsman.
A Motor Ombudsman survey of 1,873 motorists has found that 62% would want to visit a car showroom in person before buying a new car.
Car buying consumers are largely unaware of the green numberplates and Government's plug-in car grant (PiCG) in-place to boost the take-up of electric vehicles (EV) across the UK.
The Motor Ombudsman has introduced a dedicated Alternative Dispute Resolution (ADR) FAQs and tips section on its website to mark the fifth anniversary of the ADR Regulations coming into force.
The Motor Ombudsman has upgraded its online Knowledge Base with a new category on the Coronavirus (COVID-19) to help motorists answer frequently asked queries on car ownership, vehicle maintenance and dispute resolution.
Customers looking for information on whether they can get a refund on their car deposit topped out the most searched for information on the Motor Ombudsman’s website last year.
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
Motorists are being urged to do their homework when it comes to their ideal car and retailer ahead of the new ’67-registration plate change on September 1.
A study by the Motor Ombudsman has found motorist living in Wales and Scotland are most likely to recommend their local garage.
