All-electric premium brand smart UK Automotive has become the latest addition to the Motor Ombudsman’s growing New Car Code portfolio.
The car maker brings the total number of manufacturers adhering to the Code to 42 – an all-time high for the Code of Practice.
Adhering to the guidelines laid down by the comprehensive New Car Code reinforces a manufacturer’s commitment to delivering high standards of service, beyond those stipulated by the law, in relation to the supply of its new cars to consumers, and the cover offered to vehicle owners by its three-year warranty.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read nowAuthor:
Aimee Turner
Deputy editor
AM deputy editor Aimée Turner has been a specialist B2B editor and journalist covering the international transportation sector for more than 20 years.
She has specialised in the significant safety, regulatory, and environmental issues that impact advanced technology businesses in the pursuit of more efficient, safer and sustainable transportation modes.
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