CitNOW Group is expanding its international portfolio with the acquisition of multi-channel messaging software platform, Web1on1.
DS Automobiles has joined its fellow Groupe PSA brands Citroen, Peugeot and Vauxhall into the world of online retail with the launch of its new Exclusive DS Concierge service.
Kia UK has rolled out new live chat, online showroom and video functionality to help dealers facilitate consumer interactions in a more flexible way.
While the automotive sector has undergone dramatic digital transformation, the sales process has remained the same with the customer quickly funnelled into the showroom. Coronavirus has changed all that.
Artificial intelligence will help dealers improve their communications with customers in the months and years ahead, delegates at Automotive Management Live 2019 will learn.
Live chat and messaging are well established, but dealers are turning to technology and outside expertise to keep track of conversations
Contact At Once! sales director Thom Coupar-Evans will reveal how car dealers can ‘join the dots’ to achieve better customer communication and reveal insight from Robins and Day’s roll-out of Apple Business Chat.
Moneypenny has hosted a unique training day for its automotive live chat and telephone answering receptionists with Mazda UK.
Click Dealer’s partnership with Visitor Chat has seen 187 retailers subscribe to its new live chat service, since January.
Live chat can extend a car dealer’s ‘opening hours’, better qualify prospects and increase customer satisfaction, but it takes hard work
GForces has become the exclusive UK supplier of Gubagoo live chat, text, video, and messenger solutions to dealers.
Call handling firm Moneypenny is expanding to provide 'always-on' 24/7 online live chat overflow support.
Peter Vardy has teamed up with eCommerce specialist Eysys to streamline the marketing of stock online via its Auto Ad Builder “mass ad creation tool”.
Car dealer Swansway has partnered with VEE24 to bring real-time live chat to its website customers.
Car dealers are being promised the highest level of transparency and quality of business in a new trading portal launched by former Autotrademail staff.
