British Car Auctions (BCA) is utilising robotic process automation (RPA) to help improve process handling and customer service.
Dealers risk losing out on referrals from new customers who have discovered them online, according to consumer behaviour research from JudgeService.
The intentions of the Government in relation to the environment and the UK's switch to elelctric vehicles (EV) have certainly become a lot clearer.
Sales executives will be replaced in DS Automobiles showrooms by a new single contact for a customer's lifecycle. UK dealerships introduce ‘DS Concierge’ role.
Hyundai Motor Group has showcased the DAL-e, a customer service robot that could end up in Hyundai and Kia showrooms.
Over a quarter of in-market buyers would like to have the option to have their next vehicle fitted with winter or all-season tyres instead of summer tyres, What Car? research has found.
LCV dealers servicing large heavy vans have an customer service opportunity in 2021 when new laws ban the use of tyres aged more than 10 years on good vehicles and minibuses.
Motorpoint is set to roll-out the Hidden Disabilities Sunflower Scheme across its used car supermarket network in a bid to offer better assistance to people in need of additional support.
MotorVise has launched its own mystery shopping service to help improve standards across car dealerships.
OEMs are playing their part in the recovery of car sales since the COVID-19 lockdown and want to see showroom standards and the customer experience maintained.
UK motor retail relies on the 'magical touches' in the car buying experience but Jemca Toyota, Luscombe Suzuki and Devonshire Motors explain how they're adapting during the COVID-19 pandemic
UK car dealers Perrys, Gravells and Clive Brook Volvo discuss the strain of continuing to delight customers and trade profitably in a new COVID-19 socially distanced world.
UK car dealers must step up their digital services or risk being left behind, as the COVID-19 pandemic has led many customers to carry out more research from their sitting rooms before they visit car showrooms to agree the deal.
Toyota has been recognised as the highest-ranking automotive brand in the latest UK Customer Satisfaction Index from the Institute of Customer Service.
As Scotland's car dealers re-open their showrooms to sales customers, Jo Causon, the chief executive of The Institute of Customer Service, tells AM that recognition of front-line retail staff is the key to post-lockdown success.
Inchcape UK Lexus Guildford and Motorline Lexus Cardiff have been named among the winners of Lexus Kiwami awards in 2020.
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
The emergence of the connected car has transformed the automotive industry.
Mitsubishi Motors in the UK has been recognised in the brand’s global customer service awards for its online dealer rating system.
A judge has ordered John Mulholland Motors to pay a couple £2,500 after he found that demands for them to confer in English during the sale of a car had "created a degrading and humiliating environment".
