Car retailers must elevate their customer service offering as sales of premium cars surge, according to AX.
Suzuki GB has celebrated its success in the annual JD Power customer service satisfaction survey by praising “brilliant, bespoke customer service” of its high-performing retail network.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.
Kia Motors UK won the Best Customer Satisfaction Strategy Award from The Institute of Customer Service, for providing an excellent customer experience through its dealer network.
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
Steven Eagell Group has been crowned Best Lexus Group as its won a hat-trick of awards at the annual Lexus ‘Centre of Excellence Awards’ – just two years after it started representing the brand.
To chief executive Eddie Hawthorne, Arnold Clark's digital customer experience is as important as its reputation for traditional car sales prowess
Flear and Thomson’s Kia Motors franchise in Dunfermline has retained the Kia Dealer of the Year title during the Korean manufacturer’s annual dealer conference.
A new dealer-to-home car delivery service launching in the Midlands claims to offer dealers a free service to deliver cars to buyers.
RRG Group has become the latest addition to the Mazda MyWay network after establishing the test drive concept in the Greater Manchester area.
Car dealers can improve customer satisfaction by providing online part-exchange prices and simplifying the administration process at point of sale.
Sytner Group's CarShop used car supermarket operation has opened a £100,000 Technical Training Centre at its preparation centre in Leighton Buzzard.
To succeed at digital retail, car dealers need to compliantly win consumers’ trust and offer an easy route to purchase
Green Flag research has revealed that Londoners spend the most on unnecessary motor repairs.
Bosch's new technician training centre has laid a path for the evolution of aftersales and will serve to encourage “pride in the brand”, Group Renault’s Mark Crockett has said.
Breeze Volkswagen rolled back the clock to recreate a landmark moment from 14 years ago as the car retail group celebrated its 20,000th sale.
Manufacturers offering distance sales on how dealers can maintain customer relationships when cars are bought online and delivered to the door
Car dealers could retain more than 60% of customers for MOT and service work if they send timely reminders, according to Marketing Delivery survey.
