Twells of Billinghay is Vauxhall Customer Excellence Awards' top performer

Twells of Billinghay has been recognised as the UK's top-performing Vauxhall retailer based on the level of quality delivered to its customers.

Vauxhall’s Customer Excellence Awards have been running for eight years and Lincolnshire-based Twells of Billinghay have won an award each year since 2012.

“We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award.

"It is a testament to the hard work and dedication of the team here," said managing director, John Twells.

"Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.”

Twells of Billinghay is one of 43 Vauxhall retailers nationwide to receive a Customer Excellence Award thanks to their excellent results in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018.

Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Vauxhall's Group managing director, Stephen Norman, presented Twells and his team with their award.

“I would like to congratulate the team at Twells of Billinghay on this outstanding achievement,” said Norman.

“Twells has delivered again and should be proud of their efforts. It’s great to see Vauxhall retailers providing such a fantastic service to our customers.

"Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”

The full list of award-winning Vauxhall retailers is as follows: