US dealer best practise provider NADA 20 meets with dealers to discuss the most effective measures dealers have implemented in their dealership. These ideas were shared at the recent NADA convention and collated by BDO.
Hyundai has launched a new multi-platform digital campaign called ‘A World of Limits’, to promote its five-year unlimited mileage warranty.
Audi has launched a new fixed priced service plan for three to five-year old Audi models to help attract service work lost to independent garages.
Ferrari is now offering UK customers an extended warranty up to the 12th year of the vehicle’s life.
The vast majority of fleets would like to see all manufacturers offer pre-paid service plan packages
Warranty suppliers offer support and training to ensure car dealers sell their products in compliance with the law
The latest Castrol Professional Car Servicing & Repair Trend Tracker report suggests that the franchised dealer sector has ended a seven-year decline in the number of servicing visits.
New research into aftersales is highlighting the gaps between dealers' online SMR presence and the desires of their customers.
E-commerce platform provider 1link says a new enhancement to its Service Network can help franchise dealer groups to win a larger share of the fleet tyre market.
Stuart Jackson has been re-elected as the chairman of not-for-profit road safety campaign group TyreSafe.
A total of 17 people have been arrested in raids across England by detectives investigating criminal gangs making false insurance claims for courtesy cars provided to motorists while their own vehicle is being fixed.
Motor Codes has announced the approval of its Vehicle Warranty Products Code by the Trading Standards Institute.
Nissan’s UK dealer network will all be using CitNOW video technology in their aftersales departments from April 1.
Service advisors are key to dealership profitability but only if general managers adopt techniques which have been honed in the showroom, according to Karl Davis, managing director at Coachworks Consulting.
Saab owners are being offered a free replacement bonnet badge as an incentive to take part in a free health check campaign by its authorised repair network.
To achieve the highest levels of customer care, employees must be a dealership’s first priority, according to Lifestyle Europe HR manager Helen Farrow.
The Office of Fair Trading has today opened a public consultation on commitments offered by Epyx Limited stemming from OFT competition concerns regarding Epyx's conduct in the market for the supply of service, maintenance and repair (SMR) platforms.
Online car servicing, maintenance and repair portal Autobutler.co.uk is investing more than £1m in its expansion into the UK aftermarket.
Leeds-based City Car Club has become the first UK car club to post a profit for two consecutive years.
Nissan must improve its workshop retention in order to boost dealer profitability above the national average.