We’ve had over 40,000 drivers use us to find a ‘great local garage’, choosing from our 4,700-strong network of garages in the process, at WhoCanFixMyCar.com. But what does ‘great’ actually mean?
Body protection suppliers are investing in developing next generation products and new training materials.
The recent announcement from Mini that 25% of its owners are leaving the franchised network to go to an independent for servicing, despite the car already having a service plan called TLC package in place bought by the first owner, is evidence of a deeper problem facing manufacturers and dealers around change of ownership.
Tyresafe is encouraging dealers to register for its campaign pack to promote October's Tyre Safety Month.
Extended warranty provider Autoguard has entered a new phase of growth signing a three-year deal with industry insurer UK General to provide breakdown cover to customers of independent dealers.
Maindealerdiscount.com, the website which matched dealers with extra service capacity with customers looking for a discount, will cease trading at the end of July.
Hylton Gott’s Volvo dealership in King’s Lynn now has five level 4 master technicians.
Lotus has launched a limited three-year warranty and free three-year service offer across its three car model range.
Renault has awarded seven of its UK retailers with a Dealer of Excellence award after it commissioned JD Power to measure its network's customer service performance.
Mini has said 25% of owners are leaving the franchised network to go to an independent for servicing despite having already paid for a service plan.
Mini UK has launched an online store on eBay which will let customers buy parts and accessories.
Franchised dealers have reduced the average price gap between franchised and non-franchised dealerships for servicing and maintenance from 83% in 2006 down to 44.9% in 2014, according to figures from Warranty Direct.
HR Owen’s Jack Barclay Bentley Service Centre has been awarded the Royal Warrant for the service and repair of motor vehicles to the Queen.
Audi is offering private customers free MoT tests for life at its UK dealerships when they replace their cam belt.
Regulatory body Motor Codes has launched the Vehicle Warranty Products code of practice, a set of customer service guidelines for buyers of car warranties approved by the Trading Standards Institute.
The East Midlands has the highest demand for new service plan customers, according to a new survey by GForces.
Motor Codes, the Trading Standards-approved garage network, opens its Garage of the Year competition today.
Expert speakers at this year’s AM Aftersales Conference explain ways franchised dealers can make their workshops more efficient, broaden their customer base and deliver a great experience, physically and digitally, that will encourage loyalty and repeat business.
To gain a true picture of an individual customer and to maximise response rates to communications, dealers need to combine a variety of data sources, including the manufacturers’ information, according to a workshop led by Eclipse Marketing’s client services director Barry Nielsen.
Franchised dealers should widen their servicing net to other brands as all manufacturers make their technical information available, says Malcolm Rixon, Autodata technical liaison and licensing manager.
