Continuing our special reports into the service, maintenance and repair market WhoCanFixMyCar.com looks at at how cars ‘age’ - what happens to service/repair bills as a car gets older?
Motor Codes launched a new code of practice for warranty providers this summer, after several high-profile failures. Automotive Management asked suppliers about its impact
Car dealers can reach the ‘holy grail’ of organic upselling by analysing information they already hold on customers
Dealer groups are losing aftersales opportunities to digital startups. Google's Hugh Dickerson tells franchised dealers how they can fight back
Car dealers and service workshops need to be aware of the business opportunity in tyre pressure monitoring systems, mandatory on all new cars sold in Europe from November 1.
A campaign, aimed at women, on the importance of regular car maintenance is being launched by the Institute of the Motor Industry.
In the second of a regular series, WhoCanFixMayCar.com (WCFMC) compares the repair costs of three of the best selling brands in the UK: Ford, Vauxhall and Volkswagen.
Parts distributor Euro Car Parts has announced that 14 of the 27 branches it acquired from KPMG, the administrators for Unipart Automotive, are open for business.
Profit sensitivity is highlighted in the new performance figures released today by ASE.
Products such as GAP insurance and warranty cover provide valuable income for car dealers. Here, experts share their advice with AM readers on how to sell them.
In a special report into the repair sector, WhoCanFixMyCar.com explodes some of the most long-standing myths on the prices charged by franchised dealers compared to the independent sector. And how often do consumers choose the cheapest option?
In the first of a regular series on AM, WhoCanFixMyCar.com compares the three German premium brands: BMW, Audi and Mercedes-Benz.
Half of Britain’s motorists neglect vital vehicle maintenance checks including oil, tyres and lights – all essential to ensuring the safety of their cars.
Retail service, maintenance and repair volumes are forecast to fall more than 10% in the next five years. Use these tools to improve your conversion rates and profits.
Lean thinking can double a service department’s efficiency, delegates at the AM Aftersales Executive Club heard, but it is not for the faint-hearted.
Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
The workshop of Mercedes-Benz of Edinburgh became a temporary pit lane for the Mercedes AMG Petronas Formula One team this week.
SMR volumes are predicted to fall more than 10% in the next five years. Improving your dealerships’ first-time fix rates is the first step in winning customers back from independents and getting your ‘value for money’ message right.
New car lead generator Motoring.co.uk has launched of a new community hub, called MyMotoring.co.uk, providing real-time business opportunities for dealers and help keep track of consumers when they change cars.
More than 325,000 owners of Mazda cars that are out of their initial warranty period will be able to take advantage of a new roadside assistance scheme launched by Mazda UK in partnership with Allianz Global Assistance.
