Volvo’s car service network is the most satisfying in the UK, according to the latest JD Power 2015 UK Customer Service Index Study.
Volkswagen Commercial Vehicles is offering a year’s free roadside assistance to help attract older vans for servicing.
Only 42% of company car drivers see maintenance of their vehicle as their own responsibility, according to a survey by Venson.
Fix Auto UK has increased its foothold in the North West of England with Wilson and Co of Bolton becoming the latest bodyshop to join the network.
Manufacturer warranties are 10 times more likely to encourage new car buyers back to the franchised workshop than service plans, according to Castrol Professional and Trend Tracker.
Vauxhall has introduced VX360; a programme that allows onsite expert technicians to video recommended repair work and share it with owners immediately via mobile and email.
Proposals in this week's Chancellor's Budget to consider a four year wait until a vehicle's first MoT test have been criticised by the chief of Warranty Direct.
Paint and upholstery protection, valeting and SMART repair can boost customer service scores as well as your bottom line.
Dews Motor Group has launched a 24-hour email service for its aftersales customers.
AutoProtect has entered the service plan market with the introduction of its Foresight Service Plan, with early trials of the facility seeing dealers’ double conversion rates.
British women are charged an average of £45 more than men for car repairs, according to ClickMechanic.
Almost a quarter (23%) of people felt ripped off by the price they were quoted when they last visited a car mechanic, according to ClickMechanic.
Drift Bridge VW and Audi dealerships have increased the capacity of its bodyshop courtesy fleet by a fifth, since partnering with Accident Exchange.
52% of people would use a credit card or savings to pay for car repairs, according to Allianz Global Assistance UK.
Poor vehicle maintenance is burdening small businesses with avoidable costs and downtime, according to research from Lex Autolease.
Motor parts reconditioning specialist DPF Clean Team is reminding garages that removing a DPF is illegal and specialist cleaning should never be a last resort.
Suzuki GB PLC has unveiled a new aftersales programme designed to ensure that vehicle owners receive a high standard of care across its entire network of service centres.
A car service sting by Trading Standards found "multiple failings" at a Halfords Autocentre site and led to fines and costs totalling almost £47,000.
To win more company car service contracts, dealer networks need a better understanding of leasing companies’ priorities, said Zenith Leasedrive's Mark Connor.
Service plans are not designed to be a hard sell, said Emac's Angela Barrow, but to be an offer – something your customer needs.
