Infiniti is set to appoint seven authorised repairers to provide support to its current dealer network.
RCI Financial Services has appointed Verex to manage motor insurance schemes for Renault and Dacia as the brands introduce new seven day and annual policies.
More than 10 million UK motorists could drive a vehicle with an illegal and dangerous tyre during 2016, according to TyreSafe research.
Dealer networks and carmakers must make consumers aware of the expertise and varied services available at workshops, an NFDA consumer attitude survey shows.
After 22 years of service Ford of Europe has renewed its parts analysis contract with existing supplier Clifford Thames.
Aftersales systems company Clifford Thames has won contracts with BMW and Mercedes-Benz.
Epyx, provider of fleet service booking network 1link, is devoting "all available resources" to fully restoring functionality after a 24-hour outage.
Vertu Motors are focussing on “controlling the controllables” as they reap the fruits of their labour in aftersales and a growing market to record a £2.4bn turnover for the year ended February 29.
Automotive video specialist CitNOW has appointed Jason Jeggo as its new head of sales for the UK market.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
Needing more and varied parts to fulfil aftermarket demand raises logistical challenges whilst the rise in self-diagnosing vehicles offers opportunity.
Volkswagen is rolling out the use of hand-held tablet devices and video in dealerships in a bid to transform customers’ aftersales experience.
Vauxhall improves its fleet aftersales offering with new fleet service plans and warranties which secure a company car's business within the franchised network.
Northern Ireland BMW retailer David Prentice has retained Accident Exchange as its accident management provider following continued growth in bodyshop revenue and customer satisfaction.
Michael G Motors has become the latest addition to Fix Auto UK’s network and will now operate as Fix Auto Luton.
The Retail Motor Industry Federation and Scottish Motor Trade Association have met with ministers to present a case against extending the MOT test for new cars.
Three quarters of Volvo’s 110 UK dealer network have agreed to change their aftersales operations to have two-person technician teams working on vehicles.
Car dealers can now offer used car buyers a connectivity and telematics package which promises servicing prompts, intelligent roadside assistance and cheaper insurance premiums.
Fleet maintenance controllers are set to be better equipped to manage service, maintenance and repair (SMR) through an agreement by Fleet Assist and CarWeB.
